Digital Services Act (DSA): moderation, reporting, appeals

This page sets out our commitments and contact points under Regulation (EU) 2022/2065 on a single market for digital services (the Digital Services Act, or DSA). It applies to users established in the European Union. If you reside outside the EU, the mandatory law of your country of residence still applies and may grant you equivalent or additional rights.

Zlobby is a community platform for geeks and gamers, organised into two worlds: a Social world (posts, lobbies, comments, messaging) and an optional Dating world enabled by explicit opt-in. The moderation described below applies to all content, regardless of the world.

1. Single point of contact

In accordance with Articles 11 and 12 of the DSA, here is our single contact channel for authorities, users and trusted flaggers. Communication is in French or English.

2. Reporting mechanism (Notice & Action, Art. 16)

Any user can report content they believe is illegal or contrary to our rules via the report icon shown on every profile, post, comment, private message or lobby message.

A report triggers an immediate automated analysis of the content (scan on report). Depending on the result, the report is either dismissed (content found compliant) or actioned (content removed, warning, suspension). In all cases you receive a reasoned notification of the outcome of your report. Average time to first review: 48 hours, and always within 30 days.

3. AI moderation and human review

We combine automated moderation by artificial intelligence with human review. AI moderation is provided by Anthropic PBC (Claude model), acting as a processor: the relevant text and images are sent to it for analysis, without unnecessary account data.

• Content analysed: posts and their images, comments, profile bios, avatars, gallery photos, private messages and lobby messages.
• Mandatory profile photo: a profile photo is required at sign-up and is systematically analysed by the AI. In Dating mode, an additional check aims to confirm that it shows a real person.
• Three-level decision: compliant, flagged for review, or rejected, with a confidence score. When in doubt, content goes to human review before any final sanction.

Any automated decision can be subject to human review on request, in accordance with Article 14 of the DSA and Article 22 of the GDPR (right not to be subject to a decision based solely on automated processing).

4. Prohibited content categories

Our moderation detects, among others: nudity and sexual content, violence and gore, hate speech, harassment, spam and advertising, illegal content, impersonation, content involving minors, self-harm and incitement to suicide, drugs, scams and fraud, and exposure of personal information. The full rules are set out in our Terms and our Safety page.

5. Statement of reasons (Art. 17)

When content is restricted, removed or rejected, we send you a clear and specific statement of reasons, in accordance with Article 17 of the DSA. This notification states:

• the content concerned and the measure taken;
• the reason (violation category) and the basis: our terms or the law;
• whether the decision comes from an automated analysis (AI) or a human review;
• the available remedies, including your right to human review and to appeal the decision.

Moderation notifications are essential transactional messages: they are always sent and cannot be opted out of.

6. Internal complaint-handling system (Art. 20)

Any moderation decision can be appealed free of charge via our complaint form, in accordance with Article 20 of the DSA. The two-way flow covers both the author of sanctioned content and the person who filed a report that was dismissed. Appeals are open for 30 days from the notification, and a reasoned response is provided within the same period.

7. Warnings, suspensions and subscriptions

Violations lead to a progressive warning system. For severe categories, reaching the threshold triggers an automatic ban. Lobby spam may trigger an automatic lobby ban. In the event of a ban, active Stripe subscriptions (Pro, Legend) are automatically cancelled. When a post is rejected by the AI, any virtual credits spent to publish it are automatically refunded. For any question about refunds and subscriptions, see our refund policy.

8. Transparency reports (Art. 15)

In accordance with Article 15 of the DSA, we publish an aggregated report of moderation actions, reports handled and appeals received, updated regularly.

9. External remedies

If you are not satisfied with the response to your complaint, you may refer the matter to a certified out-of-court dispute settlement body in your Member State (Art. 21 of the DSA) or to the competent courts. You may also lodge a complaint with the Digital Services Coordinator of your country. For matters concerning your personal data, the publisher's supervisory authority is the CNIL (France, www.cnil.fr); you may also contact the data protection authority of your country of residence.

10. Governing law and contact

The platform is published by Emeric Mathis EI (France). French law applies and the French courts have jurisdiction, without prejudice to the mandatory law of your country of residence within the EU. For any question about this policy: contact@zlobby.com.