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In plain terms

  • You can challenge any moderation decision that concerns you.
  • Every decision comes with reasons, and the appeal is reviewed by a person, not by the AI that made it.
  • If the internal appeal does not satisfy you, external routes remain open.

Non-binding summary, provided for readability. Only the full text below is legally binding.

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LEGAL

Contest a moderation decision

Internal appeals system under Article 20 of EU Regulation 2022/2065 (Digital Services Act). Any moderation decision can be contested free of charge. We commit to reviewing your appeal within 30 days. If you reside outside the European Union, the mandatory law of your country of residence remains applicable.

Last updated: 16 June 2026

1. Covered decisions

Zlobby moderates content published across its two worlds (Dating and Social) to protect its community. You can contest here any measure taken against you:

  • removal or hiding of content (post, image, comment, bio, profile photo, private message or lobby message);
  • rejection of your mandatory profile photo at sign-up;
  • a warning (strike);
  • account suspension or ban, or a lobby ban;
  • automatic cancellation of a subscription following a ban.

2. How our decisions are made

Published content is analysed by an automated moderation system provided by our processor Anthropic (Claude model), which reviews both text and images. The profile photo, which is mandatory, is systematically moderated before publication. Each decision is classified into three levels (safe, flagged, rejected) with a confidence score; where there is doubt, the content is routed to human review. You have the right to obtain human review of any automated decision, under Article 22 of the GDPR (EU Regulation 2016/679) and Article 14 of the DSA.

3. Reasons for decisions

When a measure is taken, we send you a statement of reasons (art. 17 DSA) specifying the content concerned, the reason, whether the decision was automated or human, and how to contest it. The deadline to contest is 30 days from the notification. A report filed by another user opens a dual appeal flow: both the content author and the person who filed the report may contest the outcome.

4. External remedies

This internal appeal does not deprive you of any other right. You may at any time bring proceedings before the courts of your country of residence. In the European Union, you may also use an out-of-court dispute settlement body certified under Article 21 of the DSA. For any question relating to your personal data, you may contact the data protection authority of your country (in France, the CNIL, www.cnil.fr).

5. File your appeal

Describe below the decision you are contesting and why you believe it is unjustified. You can also write to us directly at contact@zlobby.com.

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